Privacy Policy

Privacy Policy

Valid from 26/02/2024. To view previous versions of the Policy please click here


This Privacy Policy (the “Policy” or “Privacy Policy”) represents the entire Policy for data protection and privacy in relation to the website 

  1. Who We Are

1.1. This Privacy Policy is issued on behalf of Payfuture and its affiliates so when we mention (“Company”, “We”, “Us”, or “Our”) in these Terms & Conditions, we are referring to Payfuture and its affiliates. Payfuture Software Limited is the controller and responsible for this website.

1.2. This privacy policy gives you information about how Payfuture collects and uses your personal data through your use of this website, including any data you may provide when you sign up to our newsletter. 

1.3. This website is not intended for children and we do not knowingly collect data relating to children.

  1. The Personal Data We Collect From You

2.1. Personal data means any information about an individual from which that person can be identified.

2.2. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

2.2.1. Identity Data: includes, but may not be limited to, first name, last name, any previous names, username or similar identifier, marital status, title, date of birth and gender.

2.2.2. Contact Data: includes, but may not be limited to, billing address, delivery address, email address and telephone numbers.

2.2.3. Financial Data: includes, but may not be limited to, bank account and payment card details.

2.2.4. Transaction Data: includes, but may not be limited to, details about payments to and from you and other details of products and services you have purchased from us.

2.2.5. Technical Data: includes, but may not be limited to, internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device ID and other technology on the devices you use to access this website.

2.2.6. Profile Data: includes, but may not be limited to, your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.

2.2.7. Usage Data: includes, but may not be limited to, information about how you interact with and use our website, products and services.

2.2.8. Marketing and Communications Data: includes, but may not be limited to, your preferences in receiving marketing from us and our third parties and your communication preferences.

  1. How Your Personal Data Is Collected

3.1. The Personal Data is collected by you filling out our forms on the Website. 

  1. How We Use Your Personal Data

4.1. The law requires us to have a legal basis for collecting and using your personal data. We rely on one or more of the following legal bases:

4.1.1. Performance of a contract with you: Where we need to perform the contract we are about to enter into or have entered into with you.

4.1.2. Legitimate interests: We may use your personal data where it is necessary to conduct our business and pursue our legitimate interests, for example to prevent fraud and enable us to give you the best and most secure customer experience. We make sure we consider and balance any potential impact on you and your rights (both positive and negative) before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

4.1.3. Legal obligation: We may use your personal data where it is necessary for compliance with a legal obligation that we are subject to. We will identify the relevant legal obligation when we rely on this legal basis.

4.1.4. Consent: We rely on consent only where we have obtained your active agreement to use your personal data for a specified purpose, for example if you subscribe to an email newsletter.

4.2. We have set out below, in a table format, a description of all the ways we plan to use the various categories of your personal data, and which of the legal bases we rely on to do so. We have also identified the retention period and what our legitimate interests are where appropriate.

Purpose/UseType of DataRetention PeriodLegal Basis
To request more information from us, to subscribe to our newsletter.First name, last name, email, phone number, company name, website, turnover, message12 monthsConsent

4.3. Direct Marketing. 

4.3.1. You may be asked to indicate your preferences for receiving direct marketing communications from Payfuture via Email, SMS and Telephone.

4.3.2. You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving the marketing. 

4.3.3. We may also analyse your Identity, Contact, Technical, Usage and Profile Data to form a view which products, services and offers may be of interest to you so that we can then send you relevant marketing communications.

4.4. You can ask to stop sending you marketing communications at any time by emailing If you opt out of receiving marketing communications, you will still receive service-related communications that are essential for administrative or customer service purposes. 

4.5. Third Party Marketing. We will get your express consent before we share your personal data with any third party for their own direct marketing purposes.

4.6. Cookies. For more information regarding cookies and how we use them, please refer to our Cookie Policy

  1. Disclosures Of Your Personal Data

5.1. We may share your personal data where necessary with the parties set out below for the purposes set out in the table in Clause 4.2.  above.

5.2. Your personal data will only be shared with the following groups: 

5.2.1. Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

5.3. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

  1. International Transfers Of Your Personal Data

6.1. We share your personal data within the Payfuture Group. This may involve transferring your data outside the UK to our overseas offices in Malta, the UAE, India, and the Philippines. 

6.2. Whenever we transfer your personal data out of the UK to countries which have laws that do not provide the same level of data protection as the UK law, we always ensure that a similar degree of protection is afforded to it by ensuring that your personal data is protected by requiring all our group companies to follow the same set of rules when processing your personal data.

6.3. We may transfer your personal data to service providers that carry out certain functions on our behalf. This may involve transferring personal data outside the UK to countries which have laws that do not provide the same level of data protection as the UK law. In order to safeguard your personal data, we will use specific standard contractual terms approved for use in the UK which give the transferred personal data the same protection as it has in the UK.

  1. Data Security 

7.1. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

  1. Data Retention 

8.1. Apart from where we have specifically stated a retention period in the table in Clause 3.2., We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

8.2. To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

8.3. By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for some legal purposes.

8.4. In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

8.5. In some circumstances you can ask us to delete your data: see Clause 9. Your Legal Rights below for further information.

  1. Your Legal Rights

9.1. You have a number of rights under data protection laws in relation to your personal data. You have the right to:

9.1.1. Request access to your personal data (commonly known as a “subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

9.1.2. Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

9.1.3. Request erasure of your personal data in certain circumstances. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

9.1.4. Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) as the legal basis for that particular use of your data (including carrying out profiling based on our legitimate interests). In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your right to object.

9.1.5. You also have the absolute right to object any time to the processing of your personal data for direct marketing purposes.

9.1.6. Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

9.1.7. Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you.

9.1.8. Request restriction of processing of your personal data.

9.2. If you wish to exercise any of the rights set out above, please contact us.

9.3. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may refuse to comply with your request if your request is clearly unfounded, repetitive or excessive. Alternatively, we could charge a reasonable fee in these circumstances.

9.4. In certain circumstances, we may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

9.5. We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

  1. Third-Party Links

10.1. This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

  1. Miscellaneous

11.1. If you have any questions about this privacy policy or about the use of your personal data or you want to exercise your privacy rights, please contact us.

11.2. The rules of interpretation in this clause herein shall apply in these Terms.

11.3. These Terms shall apply to all Users.

11.4. Clause, Schedule and paragraph headings shall not affect the interpretation of this agreement.

11.5. Unless the context otherwise requires, words in the singular shall include the plural and in the plural shall include the singular.

11.6. Unless the context otherwise requires, a reference to one gender shall include a reference to the other genders.

11.7. A person includes a natural person, corporate or unincorporated body and partnership (whether or not having separate legal personality).

11.8. A reference to a company shall include any company, corporation or other body corporate, wherever and however incorporated or established.

11.9. Unless expressly provided otherwise in this agreement, a reference to writing or written includes email.

11.10. Any words following the terms “including”, “include”, “in particular”, “for example” or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.

11.11. reference to any legislation or legislative provision is a reference to it as it is in force at the date that these Terms are in force.

11.12. A reference to any legislation or legislative provision shall include all subordinate legislation made as at the date that these Terms are in force under that legislation or legislative provision.

11.13. This Agreement, all matters arising from it, and any dispute arising between the Parties in connection with this Agreement shall be governed by and construed in accordance with the laws of England and Wales notwithstanding any conflict of law provisions.  Any dispute arising out of or in relation to the terms and conditions of this Agreement shall be resolved amicably in good faith through negotiations between the Parties. Should such dispute fail to be resolved amicably, the dispute shall be settled by the London Court of International Arbitration (“LCIA”) in accordance with LCIA Arbitration Rules (“LCIA Rules”), by no more than three arbitrators as agreed by the parties. The language of the Arbitration proceedings shall be in English, and the Arbitration Award will be final and binding on both parties.

10.14. Any obligation on a party not to do something includes an obligation not to allow that thing to be done.

10.15. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us, for example, a new address or email address.