The mission of the Project Manager is to oversee and lead the project to its success. The role entails a great amount of planning, execution, monitoring, controlling, closing and evaluating projects and ensuring this is completed in a defined time and budget.
Work with the Expansion Manager(s) and Product Manager(s) to ensure partnerships (legal agreements, scope of partnerships, obligations etc.) are closed and ready for operational implementation
Create project scoping based on the mission and vision of the project detailing the plan, designation of resources, budget, monitoring of progress, and keeping the stakeholders informed at all times
Ensure that company and contact information of regional acquirers and/or partner processors are in place (technical, commercial, operational, legal, risk, financial, and emergency contacts)
Ensure important documentations such as acquirer and/or processor API documentations, manuals, transaction flow and logic, supported payment types, functionalities, limits, risk checks are in possession and implemented according to the scope of partnership
Ensure important credentials e.g. acquiring platform, processor backoffice, MIDs, Merchant Accounts, Banks Account Logins, sandbox accounts etc. are in place, tested, and documented
Ensure that the gateway is ready to support the technical requirements of the partnership
Work with the Product Management team to ensure Gateway API documentation is in place and supports the business model of the entity being established
Ensure operational and procedural documentations are in place or create procedures such as;
Workflows for payment acceptance, risk management, chargebacks, etc.
Process guide for onboarding of new merchants, including of KYC, KYB, AMLA, Risk Assessment and Underwriting, and gateway onboarding
Ensure internal merchant agreements or tripartite agreements are in place
Establish internal repository and organizational system to ensure all of the files are properly managed and made available
Work with the Operations Manager to create and establish teams to support the new business and operational group such as Customer Service, Technical Support Team, Treasury Team, etc.
Work with the technology team to determine the appropriate communication support channels, repositories, ticketing systems etc.
Work with the Treasury Team to create appropriate procedures for transaction reconciliation and merchant settlements, and financial reporting is in place
Work with the Operations Manager to identify key and support roles
Work with the Operations Manager to identify shift, schedules, working hours, and Key Performance Indicators for the support teams
General Job Description
Determine and define project scope and objectives
Predict resources needed to reach objectives and manage resources in an effective and efficient manner
Prepare budget based on scope of work and resource requirements
Track project costs in order to meet budget
Develop and manage a detailed project schedule and work plan
Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables
Utilize industry best practices, techniques, and standards throughout entire project execution
Monitor progress and make adjustments as needed
Measure project performance to identify areas for improvement
Work on other task assigned
Required Qualifications
Bachelor’s degree in computer science, business, or a related field
3-5 years of project management and related experience gained in a financial, banking, ecommerce, payments, FinTech environment
Project Management Professional (PMP) certification is preferred but not required
Strong familiarity with project management software tools, methodologies, and best practices
Experience seeing projects through the full life cycle
Strong problem solving skills and willingness to roll up one’s sleeves to get the job
Skilled at working effectively with cross functional teams in a matrix organization
Excellent organizational skills required for this position
Excellent written and verbal communication skills
Familiarity of payment journey/experiences from Card Payments and Alternative Payment Method or have developed products based on these experiences and payment methods
